Something is broken
The request id from the error, if you saw one. It reads req_ then twenty characters, and it leads us straight to what failed — rather than us asking you to reproduce it.
Contact
Write to us and a person reads it.
No ticket number, no form that disappears. One address, and we answer it.
Emailsupport@engentra.ioWhat to put in it
One address for everything, so nothing falls between inboxes. These are what let us answer on the first reply instead of the third.
Getting set up
The number you want to connect, and whether it is already running on the WhatsApp Business app. That one answer changes the whole route.
Your data
Whether you are a business using Engage or someone who messaged one. They are different requests with different answers.
The documentation answers most setup questions, and what it costs covers which WhatsApp messages Meta charges for and who sends you that bill.
Engage is a product of ALL SPHERE SYNERGY LTD, registered in Lagos, Nigeria. The about page has the registration details.