Built on Meta Platform

WhatsAppInstagramShopifyWooCommerceAPI

Every customer event can become a conversation.

Connect WhatsApp and Instagram, your store, and your own business events. Messages land in one inbox and Engage turns what happens in your business into automated follow-ups - and if you already run on the WhatsApp Business app, you keep it.

Get started See how it works See pricing

Turn customer data, commerce activity, and channel interactions into workflows and AI-assisted replies.

AFAda FabricsBusiness account

Automatic · Order confirmed

Hi Ada, thanks for your order #1042! We are packing it now and will message you when it ships.

10:02

Automatic · Shipped

Good news, Ada - order #1042 is on its way. Track it here: track.example.com/NG1042

15:40

Thank you! Can it come to my office instead?

15:46

Of course - send the address here and we will update the rider.

15:47

Reply landed in your inbox

No website? This is the part that pays for itself

How much is the black bag?Mon 14:20
N36,000 ma. We have two left.Mon 14:21
Sent automaticallyHi, still thinking about the black bag? I can hold one for you till tomorrow.Tue 09:00
Yes please hold it, I will pay this eveningTue 09:06

Built for journeys

One platform for every customer journey

Bring events, channels, workflows, and AI together so every customer moment can move the relationship forward.

Commerce

Connect your business

Bring your store, customer data, and business events into Engage.

Shopify and WooCommerce integrations
Custom API events
Webhooks and event-driven automation
Customer and order context
Real-time workflow triggers

Connect your business

Conversations

Engage customers where they already are

Manage conversations and automated journeys on the channels your customers actually use.

WhatsApp Business Platform
Instagram DMs, story replies and mentions
Keep the WhatsApp Business app
One shared team inbox for both
AI-assisted responses
Automated follow-ups and campaigns on WhatsApp

Engage customers

Automation

Turn events into workflows, campaigns, and personalized AI-assisted conversations.

Visual customer journeys
Campaign and workflow triggers
Personalized templates
Reply-aware follow-ups
AI-assisted conversation handling

Explore workflows

How it works

Connect. Understand. Automate. Engage. Measure.

From the first customer signal to the outcome, Engage keeps every part of the journey connected.

Step 01
Connect
Connect your store, channels, customer data, and business events.
Step 02
Understand
Bring customer activity, conversations, orders, and events together.
Step 03
Automate
Build workflows that respond to what your customers do.
Step 04
Engage
Answer WhatsApp and Instagram in one inbox, with AI-assisted replies and automated follow-ups.
Step 05
Measure
See conversations, conversions, workflow performance, and customer outcomes.

What you get

Everything you need to turn customer activity into action.

Connect the capabilities your team needs across the full customer journey.

Conversations

Manage customer conversations across your connected channels from one place.

Workflows

Turn customer events into automated journeys with triggers, delays, conditions, and actions.

AI

Assist your team and automate customer interactions using business context and verified information.

Customers

Understand each customer through their profile, conversations, activity, orders, and events.

Campaigns

Reach targeted customer segments with personalized campaigns.

Results

Measure engagement, conversions, workflow performance, and business outcomes.

Inside the platform

The tools behind every journey

One inbox for every channel

WhatsApp and Instagram in one place, with the customer context beside it - including the replies your team sends from their own phones. One person who writes to you on both can be merged into a single customer.

Automate customer journeys

Start with a recipe or build your own workflow. Trigger actions from orders, conversations, customer activity, or custom business events.

Create and manage message templates

Build reusable messages, personalize them with customer data, preview them, and manage approval status from Engage.

A complete customer view

See customer details, conversations, orders, events, campaigns, workflow activity, and engagement history in one place.

Know what happened and why

Track customer events, workflow executions, messages, campaign activity, and delivery results with a complete activity history.

Built for teams

Invite your team, control permissions, manage multiple workspaces, and give each person access to the tools they need.

Automation with guardrails

Move quickly without losing control.

Engage keeps consent, customer responses, channel rules, and reliable AI behavior inside every automated journey.

Consent-aware

Respect customer opt-ins and communication preferences.

Stop when customers respond

Automatically stop workflows when a customer replies or completes the intended action.

Channel-aware messaging

Each channel has its own rules and Engage applies them before sending. Campaigns and follow-ups go out on WhatsApp; Instagram can only be replied to, within 24 hours of the customer writing - Meta allows nothing else, and Engage will not pretend otherwise.

AI with context

When the required information isn't available, Engage can route the conversation to a human instead of inventing an answer.

Developer platform

Bring your own business events

Send events from your website, backend, mobile app, or internal systems and use them to trigger Engage workflows.

One API. Any event. Any workflow.

order.created
cart.abandoned
payment.failed
review.requested
subscription.cancelled
delivery.completed

Read the guide

curl -X POST https://api.engentra.io/v1/events \
  -H "X-API-Key: $ENGAGE_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "phone": "+2348030000001",
  "name": "Ada Obi",
  "type": "order.created",
  "data": {
    "orderNumber": "1042",
    "total": 25000,
    "currency": "NGN"
  },
  "idempotencyKey": "1042-order-created",
  "optIn": {
    "evidence": "Checkout checkbox: Send me order updates on WhatsApp"
  }
}'

Plans and pricing

Free to try. No card to start.

Choose a plan for your team. Prices follow your workspace’s business country.

Loading prices

Included AI credit is shown where available. Additional AI-credit purchases and Meta messaging charges are separate from subscription prices.

Turn every customer moment into meaningful engagement.

Connect your customer data, your store, your WhatsApp number and your Instagram account to automate personalized journeys with workflows and AI.

Get started Explore integrations